The Cyber Beacon: Protecting Public Trust in a Digital Government Utilizing More Online Portals Than Ever
By Joe Earley on June 30, 2026 from The Cyber Beacon
After a brief hiatus, it is great to be back writing the Cyber Beacon. Cybersecurity never stands still, and neither should our conversations about protecting our communities. As more government services move online, cybersecurity has become more than an IT issue—it has
become a matter of public trust.
Today, residents routinely pay utility bills, property taxes, permit fees, and other government services through online portals. These conveniences improve service but also place an important responsibility on public agencies. Every time a resident provides personal or financial information, that government agency becomes the steward of that data. With that stewardship comes a duty to exercise due care in
protecting taxpayer information.
Cyberattacks are no longer rare. Criminal organizations target governments of every size because they hold valuable personal information while often operating with limited cybersecurity resources.
The question is no longer if an attack will occur. The question is how prepared is the organization before it happens?
Effective cybersecurity is measured by the safeguards in place before an incident, how quickly threats are detected, how effectively they are contained, and how well services are restored while protecting citizens. Due care means taking reasonable, measurable steps to reduce cyber risk. It requires recognizing that cybersecurity is not solely an IT responsibility but an enterprise-wide responsibility shared by executive leadership, finance, legal counsel, department managers, and elected officials.
Residents should expect their local government to answer important questions:
• What cybersecurity framework guides our security program?
• How do we measure cybersecurity maturity?
• Are independent cybersecurity assessments performed regularly?
• How are vendors and Managed Service Providers (MSPs) held accountable?
• Is sensitive information encrypted?
• Do we regularly test our ability to recover from cyber incidents?
These are governance questions—not simply technical ones.
Many municipal and county government agencies rely on MSPs for technology support. While these partnerships provide valuable expertise, outsourcing technology does not outsource accountability. The responsibility for protecting taxpayer information always remains with the
public agency.
Cyber liability insurance is another important layer of risk management, but insurance cannot prevent an attack or restore public confidence by itself. It should support—not replace—a cybersecurity program built on recognized standards such as the National Institute of Standards and Technology Cybersecurity Framework (CSF 2.0) and the Center for Internet Security Critical Security Controls.
Citizens also play a role by using strong passwords, enabling multi-factor authentication, monitoring financial accounts, remaining alert for phishing attempts, and asking informed questions about how their information is protected. Trust is earned through transparency, preparation, and continuous improvement.
The digital transformation of government has brought tremendous convenience, but it also carries an equally important obligation to safeguard the information entrusted by every citizen. Cybersecurity is no longer simply about protecting computers. It is about protecting public confidence.
And in today's digital world, protecting that confidence may be one of government's most important responsibilities.
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