The Community Engagement Coordinator (CEC) works to build social capital by fostering person-to-person and people-to-organization relationships. Fosters the skills of resident leaders to take on leadership roles within their community, and encourages community engagement. The CEC is responsibility for outreach functions including tourism partnerships, and communications. This position will also contribute to developing, implementing, and coordinating sales strategies and activities throughout the VMCCVB territory. Driving is required – approximately 50 percent of the time within Mountaineer Country Region.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
Responsible for community relations and outreach activities and initiatives which includes sole management of the Mountaineer Deals Tourism Business Partnership program.
· Develops and maintains effective relationships with partnership organizations and community agencies
· Creates awareness and demands for VMCCVB products and services
· Identify and call on prospective customers, providing technical and administrative product information and quote appropriate marketing values
· Maintaining all tourism partner contract agreement and invoice documentation with accurate contact information and offers.
· Monitor market conditions, product innovations.
· Visit Mountaineer Country’s service areas and outlets to assess their tourism needs and distribute and stock tourism materials
· Maintain communication with internal personnel to ensure community engagement efforts are in line with organizational objectives, promotions and materials
· Exercise administrative judgment and assume responsibility for decisions, consequences and result impacting VMCCVB costs, and/or quality of service within the functional area
· Monitor data analytics and metrics and reporting them to partners upon request or for use in marketing materials
· Compile partner info into Sharp Spring Database in Sales, and Accounts sections
· Attend community organizations’ meetings within the Mountaineer Country region as VMCCVB’s tourism liaison
· Keep abreast of VMCCVB partners’ pillar events to be showcased on events calendar, and look for opportunities to maximize partnership value added benefits, and secure testimonials
· Perform other duties as assigned
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
· One year of experience in hospitality or community-related work
· Knowledge of various relationship sales techniques
· Demonstrate ability to build and maintain relationships
· Flexible, creative, and able to work in a non-structured developing work environment
· Demonstrate capacity to think “outside the box”, communicate and motivate customers on the company’s products, programs and new ideas
· Proficient in Microsoft Office, specifically Excel, Word and PowerPoint
· Excellent oral/written communication skills, including well-developed presentation skills
· Excellent customer relationship skills
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. Employee must have a valid driver’s license (with a good driving record), and a vehicle. Driving is required – approximately 50 percent of the time. The typical work environment is an environmentally controlled business office with weekday hours in the range of 9 a.m. to 5 p.m., with the potential for earlier mornings, later evenings and weekends. There are occasions when, in order to perform your job, you may have to work in a confining space, dirty environment, extreme temperatures or weather conditions, air contamination (strong odors, smoke, etc.), improper illumination, noise, etc.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
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